Robin H

Latest posts by Robin H

03/04/2017 at 14:27
Unfortunately I found out recently that Canyon's reputation is well deserved, being lied to about both frame sizes and delivery dates. The problem is they only have three frame sizes and I was lied to (twice) before getting the truth, namely that they have nothing between a 53 and a 57. Instead they'll try and shoe-horn you onto one of those without admitting the real sizes, that's the purpose of the online calculator. They also strung me along on delivery dates, pretending until the very last minute that it was on time until confirming my order. They then immediately informed me of several weeks delay. On top of that huge delays/disconnections on the UK service number, screwed delivery details up despite me typing them correctly online, and send their feedback request with all questions in German. The only thing they managed with any competence was to handle my order cancellation. Hated every minute of the experience. Avoid. see conversation
03/04/2017 at 14:25
Cost is misleading - it may be $900 (£750) if you go over there and collect it from them, but if you want it sent to the UK you need to add VAT, customs duty and shipping charges so it'll actually cost £1,100... see conversation

Discussions started by Robin H

Talkback: Canyon Speedmax CF SLX 9.0 triathlon bike review

Unfortunately I found out recently that Canyon's reputation is well deserved, being lied to about both frame sizes and delivery dates. The p... 

Replies: 1

Views: 1536

Last Post: 06/04/2017 at 10:24