Magazine subscription/tri suit

8 messages
09/05/2012 at 09:51
Hello, has anyone else had any issues with receiving the tri suit when signing up for the magazine subscription?
I have been waiting weeks, have received the mag and had money taken from my account, but no suit. Sent emails to the magazine subscription people but never even get a reply. Tried 220 on facebook, nothing yet.
This is probably not 220's issue but puts them in a bad light.
matt baird
   Moderator
09/05/2012 at 12:01
Hi Rod
Sorry, sent you a reply on facebook this morning. Here's what the marketing team here said...

"Apologies for the delay in sending out the tri-suits. These are being exclusively produced for 220 Triathlon Magazine and will not be available until the end of May. This was specified in the terms and conditions. Thank you for your patience."

Keep us posted if you've not heard anything by the end of the month.

Cheers, Matt (220)
09/05/2012 at 16:26
Thanks Matt.

I missed the T&C bit.

Something to look forward to getting at the end of this month/start of next.

Your a gent.
13/05/2012 at 21:35
My job for Monday morning was was to phone 220 and have a rant! lol.....post has saved me the effort!

To fully appreciate the view at the top of a mountain, you must travel the deepest darkest Valley!
14/05/2012 at 07:46
Patience is a virtue.

Standard practice for most subscription offers is for the company to see how many subscribe and then order that number,rather than order a shed load and still have a shed load left when no one subscribes,not exactly good economics,factor in the manufacturing turnaround and you get,delivery in six to eight weeks.

Only the true self,which transcends the personal,lays claim to immortality.
10/05/2017 at 14:33
Hi I really want to take up this offer but can't find a link, it's a goggles set now. Am I too late? I rang the helpline and was told i could order next week, but I suspect the offer has passed... ????
16/05/2017 at 20:38

I believe this iffer has now ended as cannot find it anywhere,

It was on facebook about 6 weeks ago & like others in the thread from years ago still having issues getting the tri suit,

hoping someone from 220 will get back in contact about it soon as it paints them in a very bad light

19/05/2017 at 11:13

Hello

Sorry for the delay in getting back to you all and thank you for your patience regarding the tri suits.

As Matt alluded to, the initial order was a large quantity of suits exclusively produced and based on the popularity of similar campaigns we have run in the past. Needless to say we didn't order enough as the offer was much more popular than we anticipated. We were then unfortunately notified a timely resupply wouldn't be available, so we ended the promotion and have been working to find an alternative supply since.

I'm pleased to say we've recently done so and are now working our way through the orders. If you have placed an order, you should receive a tri suit and a letter detailing this soon.

Again, thank you for your patience and sorry if you've had to wait or missed out on the promotion.

Thank you, Chris (220)

Edited: 19/05/2017 at 11:16
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